The Winder Police Department’s planned hand-off of emergency dispatching to the Barrow County E-911 Center last week ran into an unexpected technological obstacle. For the time being, the E-911 Center will continue to accept the city’s emergency calls, but communications officers during the day shift will dispatch the calls from the E-911 Center to city police cars via the city’s CAD system. In the evenings from 7 p.m. to 7 a.m., the city will continue to use its own dispatch center. The merger of the county and city communication systems was expected to take place on Sept. 27.
For the full story, see the Oct. 3 issue of the Barrow Journal.
Glitch delays merger of county-city dispatch
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#1
Anon
on
10/03/12 at 10:26 PM
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Where to begin on this mess? For starters, the entire system needs an overhaul. At any given moment, half of the deputies out in the county cannot even receive transmission on the radios from the dispatchers. It's a constant barrage of asking the dispatcher to repeat the transmission or vice versa. That can be a very dangerous situation when receiving information is a matter of life and death on some calls..... All you have to do is turn on the scanner and listen. And this is not an attack upon the dispatchers or the officers. It's simply a matter of shoddy equipment. If this has been planned for so long, why is it still an issue that cannot be resolved? Is it an IT issue? If so, is it the IT for the city, the county, or the equipment provider? Or a combination? Regardless, there is incompetence somewhere – and it needs to be resolved. It's such a total mess!