After more than a week in their new home, employees of the Barrow County 911 Center are still ironing out a few minor issues associated with the move.
Since moving to the Pleasant Hill Church Road location, some vendors have been called in to make adjustments to the system, said E911 manager Kathy Wallace. Work will continue until the system is operating as specified.
Despite the need for a few adjustments, Wallace said the move was a success with no loss of service to the 911 lines or radio system.
“Going into this move I had complete confidence in our vendors and our staff that the move would be handled without any loss of service to the citizens who call or the other public service agencies we deal with,” she said. “The people involved all have had experience in this type of move and knew the need for it to be done perfectly and that is exactly what we had happen.”
With the new center online, citizens will now benefit from both a computer aided dispatch (CAD) system and six additional operator consoles. The new center has the capability to expand to 12 consoles as needed. The old 911 center will be upgraded and remain in place as a backup center.
The May 25 move to the new 911 center had been planned for over a year. Vendors taking part in the move included Mobilcom, Interact, Windstream, AT&T, Motorola and Flood Brothers. Numerous personnel from the E911 Center, Fire and EMS and Buildings and Grounds assisted with the move.
Barrow County Emergency Services interim chief John Skinner thanked all those who helped with the move.
“With it being critical that we not lose service to the 911 lines and the radio system, every one of them played an important part,” he said.